VISION

To uphold the utmost standards of ethics and compliance while assisting clients fairly and transparently. Our commitment is to contribute to the generation of wealth for investors through responsible and principled financial practices.

MISSION

1. Delivering top-notch and reliable services through innovation, capacity enhancement, and technology utilization.

2. Cultivating and sustaining a relationship built on trust and ethics with our valued investors.

3. Upholding the highest standards of compliance and transparency in all aspects of our operations.

4. Prioritizing the protection of investors’ interests is a paramount goal while providing our services.

RIGHTS OF INVESTORS

1. Request and obtain information about the professional background of the individual managing your account, as well as details about the firm itself.

2. Access comprehensive information regarding the risks, obligations, and costs associated with any investment before making a commitment.

3. Receive recommendations that align with your financial needs and investment objectives.

4. Obtain copies of all completed account forms and agreements.

5. Receive accurate and comprehensible account statements.

6. Clearly understand the terms and conditions of any transactions you undertake.

7. Access your funds in a timely manner and be informed of any restrictions or limitations on access.

8. Obtain complete information about maintenance or service charges, transaction or redemption fees, and penalties.

9. Discuss grievances with the firm's compliance officer and receive prompt attention and fair consideration of your concerns.

RESPONSIBILITIES OF INVESTORS

1. Engage with a SEBI registered Depository Participant (DP) when opening a demat account, conducting KYC, and performing Depository activities.

2. Provide comprehensive documents for account opening and KYC, ensuring all details in the Account Opening Form/KYC form are filled in your own handwriting. Cancel out any blanks.

3. Read all documents and conditions before signing the account opening form.

4. Accept the Delivery Instruction Slip (DIS) book only from your DP, preprinted with a serial number along with your client ID. Keep it in safe custody and avoid signing or issuing blank or partially filled DIS slips.

5. Always provide accurate details like ISIN and the number of securities.

6. Inform your DP of any changes in information linked to your demat account and obtain confirmation of the update in the system.

7. Regularly verify balances and demat statements, reconciling them with trades/transactions.

8. Appoint nominee(s) to facilitate heirs in obtaining the securities in their demat account.

9. Exercise caution to avoid falling prey to fraudsters sending emails and SMSs, enticing you to trade in stocks/securities with promises of huge profits.

DO’S AND DONT’S FOR INVESTORS

1. Always deal with a SEBI registered Depository Participant for opening a demat account.

2. Read all documents carefully before signing them.

3. Before granting Power of attorney to operate your demat account to an intermediary like a Stockbroker, Portfolio Management Services (PMS) etc., carefully examine the scope and implications of the powers being granted.

4. Always make payments to a registered intermediary using banking channels. No payment should be made in the name of an employee of the intermediary.

5. Accept the Delivery Instruction Slip (DIS) book from your DP only (pre-printed with a serial number along with your Client ID) and keep it in safe custody.
Do not sign or issue blank or partially filled DIS slips. Always mention the details like ISIN, and the number of securities accurately. In case of any queries, please contact your DP or broker, and it should be signed by all demat account holders.
Strike out any blank space on the slip, and cancellations or corrections on the DIS should be initialed or signed by all the account holders.
Do not leave your instruction slip book with anyone else.
Do not sign blank DIS, as it is equivalent to a bearer cheque.

6. Inform any change in your Personal Information (for example, address or Bank Account details, email ID, Mobile number) linked to your demat account in the prescribed format and obtain confirmation of updation in the system.

7. Mention your Mobile Number and email ID in the account opening form to receive SMS alerts and regular updates directly from the depository.

8. Always ensure that the mobile number and email ID linked to your demat account are the same as provided at the time of account opening/updation.

9. Do not share the password of your online trading and demat account with anyone.

10. Do not share One Time Passwords (OTP) received from banks, brokers, etc. These are meant to be used by you only.

11. Do not share login credentials of e-facilities provided by the depositories such as e-DIS/demat gateway, SPEED-e/easiest etc., with anyone else.

12. Demat is mandatory for any transfer of securities of Listed public limited companies with few exceptions.

13. If you have any grievance in respect of your demat account, please write to designated email IDs of depositories or you may lodge the same with SEBI online at https://scores.gov.in/scores/Welcome.htm.

14. Keep a record of documents signed, DIS issued, and account statements received.

15. As Investors, you are required to verify the transaction statement carefully for all debits and credits in your account. In case of any unauthorized debit or credit, inform the DP or your respective Depository.

16. Appoint a nominee to facilitate your heirs in obtaining the securities in your demat account, on completion of the necessary procedures.

17. Register for the Depository's internet-based facility or download the mobile app of the depository to monitor your holdings.

18. Ensure that both, your holding and transaction statements are received periodically as instructed to your DP. You are entitled to receive a transaction statement every month if you have any transactions.

19. Do not follow a herd mentality for investments. Seek expert and professional advice for your investments.

20. Beware of assured/fixed returns.

GRIEVANCE REDRESSAL MECHANISM

Tier 1 – Reach out to us by emailing the designated Investor Grievance email ID. We aim to address your concerns promptly, ensuring resolution within 30 days from the receipt of the grievance.

Tier 2 – If the grievance persists, escalate the matter by utilizing the grievance mechanism outlined on the website of the respective Stock Exchange.

Tier 3 – In cases where the complaint remains unresolved at the Stock Broker or Stock Exchange level, you have the option to submit your grievance to SEBI through SCORES. SCORES is a web-based centralized grievance redressal system provided by SEBI. You can access it at https://scores.gov.in/scores/Welcome.html .